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Terms of Service


1. The Spify Standard (Service Definition)
Spify is a professional cleaning utility. We do not operate as a marketplace for independent contractors. All "Spify Pros" are direct employees of the company, trained and equipped to deliver a standardized result. By booking a "Mission," you are contracting Spify to achieve a specific level of clean, not hiring an individual's time.

2. Flat-Rate Pricing & The "No-Hourly" Guarantee

  • Flat-Rate Model: All prices provided via our online booking engine are flat-rate based on the data provided by the User (number of rooms, square footage, condition).

  • Fair Use: We don't watch the clock, but we do watch the scope. If a property is found to be in a condition significantly different from the booking description (e.g., extreme hoarding or biohazards), Spify reserves the right to adjust the rate or abort the mission.

  • Payment: Payment is authorized at the time of booking and captured upon completion of the mission.

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3. The Strike-Team Protocol (Access & Safety)

  • The Team: Missions are executed by teams of two (2) Spify Pros unless otherwise specified for large-scale commercial resets.

  • Access: The User must provide access at the scheduled time. A 15-minute grace period is provided. Failure to provide access results in a "Aborted Mission Fee" of 50% of the booking total.

  • Safety: Our employees’ safety is non-negotiable. We reserve the right to leave any property where the environment is deemed unsafe, unsanitary beyond professional cleaning limits, or where the team feels threatened.

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4. Equipment & Chemicals

  • The Kit: Spify provides all industrial-grade equipment and Eco cleaning solutions. We do not use client-provided vacuums or chemicals to ensure the "Spify Standard" and to maintain our insurance compliance.

  • Eco-Commitment: We utilize professional-grade, non-toxic solutions. However, the User must notify us of any specific allergies or sensitivities prior to the team's arrival.

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5. Cancellations & Rescheduling

  • 24-Hour Rule: Cancellations made more than 24 hours before the mission start time are free of charge.

  • Late Cancellation: Cancellations within 24 hours of the mission start time incur a £40 "Logistics Fee" to cover our committed staff costs.

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6. The 5-Star Guarantee & Claims

  • The Guarantee: If you aren't satisfied with the "Strike," notify us within 24 hours. We will deploy a team to re-clean the specific area of concern at no extra cost.

  • Liability: Spify is fully insured. Any claims for damage must be reported within 24 hours of mission completion and accompanied by photographic evidence. We are not liable for pre-existing wear and tear or incorrectly installed fixtures.
     

7. Non-Solicitation (Protecting our Team)
Spify invests heavily in our employees. By using our service, you agree not to independently hire or solicit any Spify Pro for private cleaning services outside of our platform for a period of 12 months following their last mission at your property. Breach of this clause incurs a "Recruitment Fee" of £2,500.

8. Guest Presence & Check-Out Compliance

  • The Clean Window: For Airbnb and Short-Term Rental "Missions," the property must be completely vacated by guests by the scheduled start time (typically 10:00 AM).

  • Occupied Properties: If a Spify Strike Team arrives and guests are still present, the team will wait for a maximum of 15 minutes. If the property is not vacated within this window, the Mission will be marked as "Aborted" to protect the rest of our daily schedule.

  • Aborted Mission Fee: In the event of an occupied property preventing a reset, a fee of 50% of the total booking price will be charged to cover the Strike Team’s committed time and logistics.
     

9. Unauthorized Late Check-Outs / Early Check-Ins

  • Prior Approval Required: Spify operates on a precise logistics engine. Hosts must not promise guests a late check-out or early check-in that overlaps with the scheduled Spify Mission window without prior written confirmation from Spify HQ.

  • Impact Fees: If a team is forced to work around guests due to an unauthorized late check-out, or if guests arrive during the Mission due to an unauthorized early check-in, a "Friction Surcharge" of £25 will be applied. Spify reserves the right to prioritize the safety and efficiency of the team and may exit the property if the environment becomes unworkable.
     

10. Guest Consumables & Provisioning

  • The Host's Responsibility: Spify is a service and equipment provider, not a wholesaler. It is the Host’s sole responsibility to ensure that adequate guest consumables (including but not limited to toilet rolls, bin liners, washing-up liquid, and fresh dishcloths) are available on-site in a designated "Supply Zone."

  • The "Shortage" Protocol: If a Strike Team identifies that guest consumables are depleted or missing, we will notify the Host immediately via the Spify Mission Report.

  • The Emergency Dash (Optional Surcharge): Spify teams do not carry spare guest stock. If a Host requests an emergency supply dash to a local store, a £20 "Logistics Diversion Fee" plus the cost of goods will be applied to the Mission total.

  • Inventory Intelligence" A guest without toilet roll is a guest who leaves a 1-star review. Our Strike Teams perform a mandatory Consumable Audit during every reset. If your guest supplies are running low, we’ll alert you before the next check-in. We don’t just clean; we protect your reputation.

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