Question 1

Before the cleaning service, am I required to do anything?

Accepted Answer

Simply ensure the cleaner has access to your property - there is nothing special you need to do.

Question 2

How do I change my domestic cleaning schedule?

Accepted Answer

Log into your Spify Account first, then go to the booking to make your changes.

Question 3

What does your weekly cleaning service include?

Accepted Answer

Our weekly cleaning service includes general household tasks, decluttering, and dusting all living areas.

Question 4

Will my cleaner be the same every time?

Accepted Answer

when booking a weekly or fortnightly cleaning, we will do our best to send the same cleaner. However, we can send another professional if that cleaner is ill or on holiday.

Question 5

Will i need to be home to let the cleaner in every time?

Accepted Answer

We offer a key pick up and returns service so there is no need for you to be in while the clean takes place.

Question 6

Is there a minimum contract requirement?

Accepted Answer

We don't have a minimum contract. Please just give us 7-day notice if you wish to cancel your regular domestic cleaning.

Question 7

What are your work hours?

Accepted Answer

Our work hours are from 7am until 11pm. We also have cleaners working weekends and bank holidays too, so you're always covered.

Question 8

Do I need to supply cleaning products?

Accepted Answer

No, our cleaners bring all the necessary equipment and supplies to get the job done efficiently.

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